When an organization administrator creates a SendBird organization and tries to his/her team members to login into the organization account, your members might encounter a login problem.
Often times, it is when the user may try to login with the sign-up link, not invitation link.
There is a simple way to fix this problem.
- Check if an invited member previously created a SendBird account with work email at (https://dashboard.sendbird.com/auth/signup).
: If a team member did create an account through the sign-up link, this account needs to be deleted before he/she log in through the invitation link that was sent from an admin. In order to delete the account, please refer to this posting (https://help.sendbird.com/hc/en-us/articles/115002284147-How-can-I-delete-my-account-).
- Once a member logins with the invitation link, he/she will see "organization name" and "work email" sections are already filled. Now the member just needs to set up the password and click the sign-up button.